Senior CX Engineer

Caylent is seeking a Senior CX Engineer to build and transform enterprise contact centers using AI and AWS services. You will be a hands-on developer, writing code for contact flows, AI agents, serverless backends, and agent tooling, while also contributing to infrastructure and CI/CD pipelines. This role involves deep integration with Amazon Connect, generative AI models, and customer-facing systems.

• Build AI-native self-service using Amazon Connect AI agents, Amazon Q, and Amazon Bedrock
• Develop custom Agent Workspace experiences with Amazon Connect Streams API
• Engineer prompts and tool-calling integrations at production scale
• Author infrastructure as code with AWS CDK and maintain CI/CD pipelines
• Diagnose AI agent performance using observability tooling
• Support legacy platform migrations and build analytics data lakes

• No visa sponsorship is available.