About this role

Lead a software support team to investigate, reproduce, and resolve customer-reported software issues for semiconductor processing equipment. This role involves team management, customer escalation handling, and technical troubleshooting, with opportunities for international travel.

What we are looking for

6

Oversee daily operations of the software support team
Manage complex customer escalations
Provide coaching and professional development for staff
Investigate and troubleshoot software issues to root cause
Guide team in creating bug reports for developers
Travel to customer sites for support and training

Skills mentioned

2

PythonC++