Technology Manager – Customer Experience Engineering

Johnson & Johnson is seeking a Technology Manager to lead Global Customer Experience Engineering capabilities in a regulated healthcare environment. This role involves end-to-end accountability for technology strategy, architecture, engineering delivery, and operations for automation and microservices, focusing on improving customer experience and operational efficiency.

• Drive digital technology strategy, roadmap, and execution for modernization
• Own API governance, including versioning, lifecycle, and developer portal strategy
• Lead scalable, cloud-native microservices and API solutions
• Drive applied AI/ML initiatives, including Conversational AI and LLM/RAG solutions
• Lead, coach, and develop a high-performing engineering organization
• Ensure CX platforms meet healthcare regulatory and compliance requirements