About this role

GE Appliances is seeking an AI Software Engineer to join their digital innovation team in Louisville, KY. This role focuses on improving customer service through AI-driven interactions, including conversational agents and automation. You will collaborate with a cross-functional team to design, develop, and maintain software solutions for contact center operations, gaining exposure to AI integration and system design.

What we are looking for

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Assist in building and maintaining AI-driven conversational agents for customer engagement
Translate customer service workflows into AI-enabled solutions
Support the development of AI copilots and employee-facing tools
Analyze performance metrics and tune AI/NLP models for improved quality
Implement conversational flows integrating with backend systems
Learn and apply AI/LLM concepts, tools, and best practices

Skills mentioned

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PythonJavaScriptAWSAzureGCPCI/CD