Staff Software Engineer – Customer Experience Intelligence (CXI)

Databricks is seeking a Staff Software Engineer to lead the architecture and development of their AI-native vertical workflow platform, focusing initially on Customer Experience Intelligence. This role involves building scalable, reliable, and observable agentic systems that orchestrate AI, humans, and enterprise tools for various business workflows.

• Architect the Enterprise Agentic Framework infrastructure and backend
• Build a scalable, multi-tenant agent platform for customer support and other domains
• Drive backend development with a focus on quality, safety, and reliability
• Design state-machine and agentic workflows for automated execution
• Implement enterprise-grade observability, tracing, and rollback mechanisms
• Provide technical leadership and mentor engineers across multiple teams