About this role

McKesson is seeking a Software Support Engineer to provide development and operational support for ophthalmology software applications. This role involves managing customer support tickets, resolving issues, administering user accounts, and performing testing and quality assurance. The position requires 4+ years of software development experience, proficiency in Python, SQL, and JavaScript, and experience with cloud platforms.

What we are looking for

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Manage and resolve customer support tickets and escalations
Investigate and analyze order issues using SQL/Tableau
Support user onboarding, account management, and security
Develop and execute automated and manual test plans
Identify, troubleshoot, and escalate system and data issues
Provide L2 or higher support for web applications, preferably in healthcare

Skills mentioned

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PythonJavaScriptSQLAWSAzurePostgreSQLMicrosoft Office