Senior Director, Commercial Sales & Account Management

Lead a large offshore team focused on expansion and retention for Motive's CMRL customer base, driving Net ARR growth through upsell/cross-sell and renewals. This senior leadership role involves managing frontline managers and account managers, fostering customer relationships, and collaborating cross-functionally to ensure a seamless customer experience.

• Lead and coach frontline managers to achieve quarterly targets and strategic goals
• Recruit, hire, and develop top talent to scale sales teams
• Partner with Marketing on customer experience, lead generation, and pricing strategy
• Track and report on key performance metrics to guide sales decisions
• Drive engagement, upsell, and retention strategies
• Build and refine scalable processes for team efficiency and performance

• Must be authorized to work without sponsorship.