Commercial Account Manager

Manage a portfolio of existing customers to drive retention and growth through renewals, upsells, and strategic account expansion. This role focuses on building strong relationships, identifying customer needs, and converting them into revenue opportunities within a SaaS gifting platform.

• Own customer retention, renewals, and revenue growth
• Build multi-threaded relationships with key stakeholders
• Drive upsell, cross-sell, and expansion opportunities
• Prospect for new opportunities within existing accounts
• Lead renewal and commercial negotiations
• Conduct strategic account planning and business reviews