Commercial Account Manager

Manage a portfolio of existing B2B SaaS customers, focusing on retention, renewals, and growth through upsells and cross-sells. This role involves building strong relationships with stakeholders, identifying customer needs, and quarterbacking internal teams to ensure customer success and drive revenue.

• Own customer retention, renewals, and revenue growth
• Build multi-threaded relationships with key stakeholders
• Drive upsell, cross-sell, and expansion opportunities
• Prospect for new opportunities within existing accounts
• Lead renewal and commercial negotiations
• Conduct strategic account planning and business reviews