Commercial Account Manager

Manage existing customer accounts to drive retention and growth, focusing on renewals, expansion, and strategic account development. This role involves identifying customer needs, solving problems, and collaborating with internal teams to ensure customers maximize value from the platform.

• Own retention, renewals, and growth for a portfolio of existing customers
• Build strong relationships with key stakeholders and decision-makers
• Drive upsell, cross-sell, and expansion opportunities
• Prospect for new opportunities within existing accounts
• Lead renewal and commercial conversations, including negotiation
• Conduct strategic account planning and business reviews