Account Manager, SMB

Manage a portfolio of approximately 75 SMB restaurant partners to drive their growth and success on the DoorDash platform. You will build long-term relationships, guide merchants on optimizing their operations and visibility, and help them increase revenue through product adoption and strategic initiatives. This role involves high-volume outbound engagement, data-driven conversations, and achieving key performance indicators.

• Manage a book of 75 SMB restaurant partners
• Drive merchant retention, satisfaction, and growth
• Guide partners on optimizing operations and visibility
• Advise on pricing, promotions, and product adoption
• Achieve KPIs related to revenue and operational metrics
• Conduct quarterly business reviews