Account Manager, SMB

Manage a portfolio of approximately 75 SMB restaurant partners to drive their growth and success on the DoorDash platform. You will build long-term relationships, provide data-driven guidance on optimizing operations and visibility, and help merchants increase revenue through product adoption and strategic initiatives. This role involves high-volume outbound engagement, performance tracking, and collaboration with internal teams.

• Manage a book of 75 SMB restaurant partners
• Drive merchant retention, satisfaction, and growth
• Provide data-driven guidance on operations and visibility
• Advise on pricing, promotions, and product adoption
• Deliver quarterly business reviews (QBRs)
• Reduce churn and identify expansion opportunities