Customer Success Manager, SMB

Manage a portfolio of approximately 75 SMB restaurant partners to drive their growth and success on the DoorDash platform. Build long-term relationships through consistent outreach, data-driven conversations, and strategic guidance on optimizing operations and increasing revenue. This role blends sales, account management, and strategy in a fast-paced environment.

• Manage a book of 75 SMB restaurant merchants
• Drive merchant growth through outbound calls and emails
• Advise on pricing, promotions, and product adoption
• Deliver quarterly business reviews (QBRs)
• Reduce churn and support store expansions
• Collaborate with internal growth teams