Sr. Account Manager, Client Success (Field Operations)

Serve as the primary liaison for key clients, nurturing long-term partnerships by understanding their needs and driving strategic value. This role involves identifying opportunities for service expansion, acting as a strategic partner, and consistently exceeding client expectations through a consultative approach.

• Primary point of contact for assigned clients, building trust and providing proactive support
• Gain deep insight into client business models, goals, and workflows
• Develop account plans, grow accounts through upsells and cross-selling
• Serve as a strategic partner, challenging clients with innovative solutions
• Engage with stakeholders at all levels to identify opportunities and close business
• Lead and deliver impactful Quarterly Business Reviews (QBRs)