Commercial Account Manager

Manage a portfolio of existing B2B SaaS customers, focusing on retention, renewals, and growth through upsells and cross-sells. This role involves building strong relationships, identifying customer needs, and driving strategic account planning to maximize long-term customer value.

• Own retention, renewals, and growth for existing customer portfolio
• Build multi-threaded relationships with key stakeholders
• Drive upsell, cross-sell, and expansion opportunities
• Prospect for new opportunities within existing accounts
• Lead renewal and commercial conversations, including negotiation
• Conduct strategic account planning and business reviews