About this role

Humana is seeking a Sales Support Representative to provide administrative and operational support to their Call Center and Customer Success Team. This role involves tracking initiatives, coordinating deliverables, supporting reporting, and assisting with workforce management to enable frontline associates to focus on customer engagement and sales performance.

What we are looking for

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Provide administrative support for Call Center and CST operations
Track and maintain operational reports, action items, and team deliverables
Coordinate onboarding, system access, and operational readiness for new hires
Assist with sales campaigns, retention initiatives, and special projects
Monitor call queues and staffing levels during high-volume periods
Support implementation of operational, sales, and retention initiatives

Skills mentioned

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Microsoft Office