Commercial Account Manager

Manage retention and growth for a portfolio of existing SaaS clients, focusing on renewals, expansion, and strategic account development. This role involves identifying customer needs, solving problems, and quarterbacking cross-functional teams to drive customer value and revenue opportunities.

• Own retention, renewals, and growth for existing customer portfolio
• Build multi-threaded relationships with key stakeholders
• Drive upsell, cross-sell, and expansion opportunities
• Prospect for new opportunities within existing accounts
• Lead renewal and commercial conversations, including negotiation
• Conduct strategic account planning and business reviews