Mortgage Loan Servicing Customer Service Rep - Hattiesburg, MS

Regions is seeking a full-time Mortgage Loan Servicing Customer Service Representative in Hattiesburg, MS. This entry-level role involves responding to customer inquiries and complaints regarding loan servicing products, coordinating problem resolution, and ensuring customer satisfaction. The position offers a hybrid work arrangement after an initial training period.

• Respond to customer inquiries and complaints regarding loan servicing
• Determine best method to resolve problems and ensure customer satisfaction
• Coordinate problem resolution with appropriate departments
• Inform customers of standard procedures or resolution of problem
• Follow up to ensure customer satisfaction
• Ensure compliance with risk management programs, rules, and regulations