Commercial Account Manager

Manage retention and growth for a portfolio of existing SaaS customers, focusing on renewals, expansion, and strategic account development. This role involves identifying customer needs, solving problems, and quarterbacking internal teams to drive customer value and revenue opportunities.

• Own customer retention, renewals, and revenue growth
• Build multi-threaded relationships with key stakeholders
• Drive upsell, cross-sell, and expansion opportunities
• Prospect for new opportunities within existing accounts
• Lead renewal and commercial conversations
• Conduct strategic account planning and business reviews