Commercial Account Manager

Manage a portfolio of existing B2B SaaS customers to drive retention and growth through renewals, upsells, and strategic account expansion. This role focuses on building strong relationships, identifying customer needs, and collaborating cross-functionally to ensure customer success and maximize long-term value.

• Own customer retention, renewals, and revenue growth
• Build multi-threaded relationships with key stakeholders
• Drive upsell, cross-sell, and expansion opportunities
• Prospect for new opportunities within existing accounts
• Lead renewal and commercial conversations
• Develop and execute strategic account plans