Commercial Account Manager

Manage a portfolio of existing customers to drive retention and growth through renewals, upsells, and strategic account expansion. This role focuses on understanding customer needs, solving challenges, and building strong relationships to maximize long-term customer value within a SaaS gifting platform.

• Own retention, renewals, and growth for existing customer portfolio
• Build multi-threaded relationships with key stakeholders
• Drive upsell, cross-sell, and expansion opportunities
• Prospect for new opportunities within existing accounts
• Lead renewal and commercial conversations, including negotiation
• Conduct strategic account planning and business reviews