Sr. Product Management Support Analyst

As a Sr. Product Management Support Analyst, you will investigate and resolve complex loan-level issues, driving process improvements through system enhancements and workflow optimization. You will act as a key liaison between our Valon Operating System partners and business teams, ensuring efficient and accurate operations. This role involves evaluating business processes, documenting requirements, and potentially leading testing and implementation of new solutions.

• Resolve escalated and complex loan-related issues on the Valon Operating System
• Conduct business process evaluations and document requirements
• Identify problems and research alternative solutions
• Create reports, analyze data, and track trends
• 4-8 years of loan servicing experience
• Deep knowledge of multiple loan servicing areas