Program & Project Mgmt Analyst

Accenture is seeking a Program & Project Management Analyst in Mumbai with 3-5 years of experience. This role involves managing customer support operations, resolving queries, handling escalations, and ensuring timely closure of faults and complaints within SLAs. You will analyze and solve lower-complexity problems, interacting primarily with peers.

• Manage customer support operations and resolve queries
• Handle escalations and complaints
• Ensure closure of faults and complaints within SLAs
• Analyze and solve lower-complexity problems
• Manage end-to-end project delivery
• 3-5 years of experience in Program Project Management