About this role
As a Technical Program Manager for Consumer Experience, you will lead strategic, technical, and cross-functional programs aimed at elevating the patient experience across all care settings. You will plan, direct, and coordinate systemic programs that support our Consumer Experience strategy and service commitments. This role offers a unique opportunity to drive impactful initiatives within a leading healthcare system.
What we are looking for 6
- Owns strategic, technical, and cross-functional programs for Consumer Experience (CX)
- Plans, directs, and coordinates systemic programs to elevate patient experience
- Collaborates with diverse stakeholders including executives and clinical staff
- Utilizes data analytics, reporting, and visualization tools (e.g., Tableau, SQL, Python)
- Develops data-driven presentations for executive audiences
- Experience in program management and process improvement methodologies