About this role

Support digital product, marketing, and operations teams by analyzing inbound call tracking, conversational intelligence, and marketing analytics. This role will manage campaign tracking, develop custom reports, and optimize marketing performance to improve visibility and efficiency.

What we are looking for

6

Support digital product leadership on inbound call tracking and conversational intelligence projects
Analyze and report on inbound call KPIs, attribution, and outcomes
Maintain data quality, integrity, and standardization across marketing attribution data
Manage conversational intelligence tasks including AI signal development and training
Support acquisitions, divestitures, and new store openings with call tracking and IVR configurations
Communicate backlog requests progress with stakeholders and ensure SLAs are met

Skills mentioned

1

Microsoft Office