Senior Analyst, Product

As a Senior Analyst, Product, you will be instrumental in defining and delivering innovative product enhancements across various customer interaction channels. You will translate global business needs into actionable requirements, working closely with cross-functional teams to ensure successful product development and implementation. This role offers a unique opportunity to shape the future of customer experience through data-driven insights and modernization efforts.

• Elicit and document business requirements from global stakeholders
• Translate business needs into user stories and acceptance criteria
• Collaborate with Product Managers, developers, and QA teams
• Drive enhancements for chatbots, IVR/IVA, voice, and self-service platforms
• Support migration to the Genesys conversational platform
• Identify opportunities to optimize customer journeys and operational efficiency