Program & Project Mgmt Analyst

Accenture is seeking a Program & Project Management Analyst in Mumbai with 3-5 years of experience. This role involves managing customer support operations, resolving queries, handling escalations, and ensuring timely closure of faults and complaints. You will also be responsible for preparing management reports and analysis, contributing to business performance tracking through data insights.

• Manage customer support operations and resolve queries
• Handle escalations and complaints, ensuring timely resolution
• Close faults and complaints within SLAs
• Manage end-to-end project delivery from initiation to completion
• Prepare management reports and conduct analysis
• Track business performance using data and insights