Senior Product Specialist (SaaS Implementation and Onboarding)

Zenoti is seeking a Senior Product Specialist to guide customers through onboarding and adoption of their AI-powered SaaS solutions for the beauty and wellness industry. This role involves acting as a trusted advisor, collaborating with internal teams, and ensuring clients achieve measurable value from the platform.

• Lead customer onboarding journeys and integration of AI products
• Conduct customer-focused sessions, demos, and recommend best practices
• Build strong relationships with customer stakeholders
• Gather customer feedback to influence product roadmap
• Monitor product usage and drive adoption
• Collaborate with Product, Engineering, and Support teams