About this role

Asurion is seeking a Senior Product Manager to lead the vision and strategy for AI-powered quality systems and interaction analytics within their contact center operations. This role involves defining quality standards, building AI tools to analyze customer interactions, and creating products that provide insights and empower front-line experts to improve service quality at scale.

What we are looking for

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Define quality standards and cross-functional alignment
Build AI-powered contact analysis and quality systems
Deliver visibility, tooling, and actionable insights
Empower experts via integrated workflows, training, and coaching
5-8+ years of Product Management experience in contact centers or AI/ML products
Proven track record with AI/NLP applications and LLM-based evaluation tools

Skills mentioned

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Data Science