. Product Design Program Manager

Mastercard is seeking a Product Design Program Manager to lead the operational rhythm of our Global SME Customer Experience Design team. You will establish and evolve our operating model, driving planning, execution, and team effectiveness to deliver high-quality experiences at scale. This role is ideal for someone who thrives at the intersection of design, operations, and product development, bringing clarity and momentum to complex initiatives.

• Drive planning, execution, and operational excellence across the CX&D organization
• Partner with Design, Product, Engineering, and business stakeholders to align priorities
• Build scalable processes, tools, and governance models for efficient design delivery
• Manage timelines, dependencies, risks, and communications across complex programs
• Support design system adoption, accessibility initiatives, and design operations best practices
• Identify opportunities to improve team effectiveness through workflows, tooling, and AI