Digital Technology Specialist - Technical Program Management

Baker Hughes is seeking a Technical Product/Project Manager to lead the delivery and enhancement of their Unified Customer Portal and ServiceNow CSM capabilities. This role involves driving the program roadmap, managing integrations, and translating business needs into technical solutions to improve customer support and operational efficiency.

• Own and drive the roadmap for Unified Customer Services Support
• Lead product enhancements, integrations, and data migration
• Manage backlogs, issue trackers, and agile delivery frameworks
• Translate business requirements into technical specifications
• 3-4 years' experience as a Product or Project Manager in enterprise platforms
• Strong technical understanding of customer support platforms and integrations