Senior Product Manager, Post Submit Experience

Lead the product vision, strategy, and roadmap for Remitly's post-submit money transfer experience, from submission to recipient delivery. You will own the customer journey during this high-anxiety period, aiming to build trust, reduce support contacts, and drive growth through proactive communication and recovery.

• Own vision, strategy, and roadmap for post-submit experience
• Set communication standards for transfer status and exceptions
• Reduce support contacts by improving product self-service
• Drive growth through failed payment recovery and repeat send prompts
• Advocate for customer needs across operational and compliance teams
• Build a strong experimentation and research practice for the squad