Manager, Document Control

Lead a team of Coordinators to ensure effective and compliant document control processes within the loan administration operations. You will provide daily goals, strategy, and continuous training to maximize team performance and achieve operational excellence.

• Lead and develop a team of Document Control Coordinators
• Monitor work quality and adherence to company and legal policies
• Identify and recommend process improvements for loan administration
• Provide daily goals and strategy to maximize team performance
• Administer continuous training and coaching for quality service delivery
• 2+ years of management experience in a call center or retail environment