About this role

Asana is seeking an AI Implementation Manager to join a new team focused on bringing their Service Management product to IT and service teams. This role involves partnering with enterprise customers to design, deploy, and scale AI workflows, acting as a hybrid of Customer Success, implementation consultant, and product strategist. You will accelerate customer value by guiding technical implementations, mitigating risks, and building reusable playbooks to scale the go-to-market motion.

What we are looking for

6

Lead customer engagements from post-sale ideation through immediate delivery
Develop deep understanding of IT and service management workflows for AI use cases
Provide tactical, hands-on guidance for configuration and migration
Proactively identify and mitigate deployment risks
Document best practices and create reusable playbooks
Surface structured customer feedback to inform product and GTM strategy

Skills mentioned

2

PythonSQL