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Group Product Management Manager, Agent Enablement
Affirm
Remote USPosted Jul 29, 2026 · 6h ago$236k – $325k
Full-time$236k – $325kManagerRemoteFintech
About this role
Lead a team of Product Managers focused on agent enablement tools and AI-driven capabilities within Affirm's Consumer Servicing organization. This player-coach role involves setting product strategy, developing PM talent, and driving AI transformation to enhance agent efficiency and customer support.
What we are looking for
6- Set vision and strategy for agent experience tooling
- Lead and develop a team of 2-3 Product Managers
- Operate as a player-coach, driving high-impact initiatives
- Drive AI-first transformation in customer servicing operations
- Partner with Operations and Servicing leaders to understand pain points
- Build scalable systems for long-term growth and evolving customer expectations