About this role

Manage the product strategy and lifecycle for TIAA's participant mobile app, focusing on enhancing engagement, driving growth, and reducing costs. You will develop roadmaps, design solutions, and monitor key metrics to ensure a seamless customer experience across digital and operational touchpoints. This role involves collaborating with cross-functional teams and leveraging AI to innovate and improve the app.

What we are looking for

6

Develop 12- to 18-month product roadmaps for the mobile app
Design and implement key solutions in support of the Experience Product roadmap
Identify all customer touchpoints, ensuring seamless integration
Collaborate with Experience Product teams, Technology teams, and non-technology partners
Analyze key performance indicators (KPIs) to evaluate impact and effectiveness
Foster innovation and leverage new technologies including artificial intelligence

Skills mentioned

1

Machine Learning