Technical Product Manager - User Experience

Blue Origin is seeking a Technical Product Manager to own the entire customer experience layer for their TeraWave satellite communications network. This role involves defining product strategy and requirements for customer-facing interfaces, APIs, and support processes, ensuring a seamless and responsive customer journey from onboarding to daily operations. The ideal candidate will be technically fluent and adept at synthesizing user research to shape product decisions.

• Own end-to-end customer experience roadmap for TeraWave
• Define product strategy and requirements for customer-facing interfaces and APIs
• Own API experience layer and coordinate with engineering on developer documentation
• Define customer service experience framework and self-service resolution flows
• Lead design sprints with UX designers and translate customer workflows into interface decisions
• Own SLA visibility features end-to-end

• No visa sponsorship is available.

• Must be a U.S. citizen.