Sr. Product Management Support Analyst

As a Sr. Product Management Support Analyst, you will investigate and resolve complex loan-level issues, driving process improvements through system enhancements and workflow optimization. You will act as a key liaison between our Valon Operating System partners and business teams, ensuring efficient and accurate operations. This role requires deep expertise in loan servicing and the ability to develop creative solutions to complex challenges.

• Resolve escalated and complex loan-related issues on the Valon Operating System
• Evaluate business processes and gather requirements through customer interviews
• Identify problems, research alternatives, and implement solutions
• Analyze data to identify and track trends, reporting vital information to management
• Possess deep knowledge of multiple areas of loan servicing
• Experience with Valon Operating System preferred