About this role

USAA is seeking a Digital Technical Product Manager Lead to drive the strategy, delivery, and performance of digital and technology products, focusing on Omni Enablement and Contact Center Technology Solutions. This role involves leading Salesforce CRM strategy, optimizing customer experiences, and developing product roadmaps to enhance member and agent interactions.

What we are looking for

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Lead discovery, delivery, and performance of digital and technology products
Manage Salesforce CRM strategy, architecture, and roadmap
Optimize customer and agent experiences across platforms
Develop product strategy, vision, and goals for Omni-channel and AI Assist
Utilize user-centric design thinking and data-driven insights
Collaborate with cross-functional teams and senior leadership

Work authorization

No visa sponsorship is available.