About this role

USAA is seeking a Digital/Technical Product Manager to lead the development and optimization of new member onboarding experiences. This hybrid role involves collaborating with stakeholders, applying human-centered design, and leveraging data to improve customer journeys and support processes for Member Service Representatives. The position requires understanding user needs and translating them into actionable product strategies.

What we are looking for

6

Lead discovery, delivery, and performance of new member onboarding digital products
Collaborate with internal stakeholders to solve complex challenges
Optimize customer journeys using Human-Centered Design and Design Thinking
Understand Member Service Representative experiences and pain points
Leverage data-driven insights from feedback and analytics
Develop and present compelling communication for diverse audiences

Work authorization

No visa sponsorship is available.