Digital/Technical Product Manager Senior – New Member Onboarding

USAA is seeking a Senior Digital/Technical Product Manager to lead the development and optimization of new member onboarding experiences. This role involves collaborating with stakeholders, leveraging data-driven insights, and applying human-centered design principles to improve digital products and customer journeys. The position requires a focus on understanding and enhancing both member and Member Service Representative (MSR) experiences.

• Lead discovery, delivery, and performance of new member onboarding digital products
• Optimize customer journeys and member experiences across all channels
• Apply Human-Centered Design and Design Thinking principles
• Understand and improve Member Service Representative (MSR) experiences and pain points
• Leverage data-driven insights for product improvements and KPI alignment
• Develop product strategy, vision, and goals

• No visa sponsorship is available.