Program & Project Mgmt Analyst

Accenture is seeking a Program & Project Management Analyst with 3-5 years of experience to join their Customer Support vertical in Mumbai. This role involves managing customer queries, escalations, and complaints, ensuring timely resolution of faults and complaints within SLAs. You will also be responsible for preparing management reports and analysis, tracking business performance, and solving lower-complexity problems.

• Manage customer queries, escalations, and complaints
• Ensure timely resolution of faults and complaints within SLAs
• Prepare management reports and analysis
• Track business performance through data and insights
• Solve lower-complexity problems
• End-to-end project delivery experience