Senior Product Manager, Internal Tools

Fanatics Betting & Gaming is seeking a Senior Product Manager to develop and scale internal platforms and back-end systems that support their operations. This role will focus on creating intuitive, scalable, and data-driven internal tools for operational teams, including those involved in promotions, rewards, loyalty, and customer support. You will collaborate with product, design, operations, engineering, and analytics teams to define requirements, prioritize roadmaps, and deliver high-impact internal tooling, with a focus on supporting chatbot and AI initiatives.

• Own and deliver internal tools and platform features end-to-end
• Write clear user stories and product requirements for operations, chatbot & AI workflows
• Partner with operations, analytics, UI/UX, and engineering teams
• Support chatbot and AI initiatives by defining use cases and workflows
• Use data, research, and operational insights to inform roadmap priorities
• Build scalable Salesforce-based workflows and internal tools platforms