Product Manager

As a Product Manager at Disney Experiences Technology, you will shape the future of digital guest communication for Disney Cruise Line. You will drive the development and delivery of innovative web and mobile experiences, including live chat, digital messaging, and AI-powered support, to enhance guest satisfaction and operational efficiency throughout their vacation journey.

• Champion digital guest experiences for communication and support across web and mobile platforms
• Execute product strategies for guest-facing communication capabilities like live chat and self-service
• Partner with business, technology, and operations teams to improve guest engagement
• Evaluate emerging technologies including conversational AI and virtual assistants
• Translate product strategy into prioritized user stories and manage product backlogs
• 3+ years of experience delivering digital products, customer self-service, or consumer-facing technology