About this role

Lead the global AI transformation for customer service channels, driving the adoption of AI-driven capabilities in voice, chat, and conversational AI platforms. You will collaborate with cross-functional teams to enhance customer experience, optimize operations, and unlock new value through intelligent, personalized customer engagement at scale.

What we are looking for

6

Lead global AI transformation roadmap for voice and chat service channels
Deploy AI-powered solutions for customer service (e.g., LLM agents, speech analytics)
Integrate AI capabilities into Genesys Cloud, Salesforce, and other engagement systems
Provide technical direction for conversational platforms across cloud environments
Evaluate and pilot new AI technologies with partners like OpenAI and Google
Collaborate with country teams, risk, and compliance for AI solution adoption

Skills mentioned

6

AWSAzureGCPDockerTerraformCI/CD