About this role
As a Content Strategist & Writer for Servicing, you will own the strategy and creation of customer-facing content across multiple channels. You will translate complex mortgage servicing information into clear, concise language that customers can easily understand and act upon. This role requires a blend of strategic thinking and hands-on writing to improve the customer experience.
What we are looking for 6
- Develop and write customer-facing content for email, SMS, print, IVR, chat, and portals
- Own content strategy to align customer needs with business objectives
- Translate complex mortgage servicing concepts into plain language
- Ensure brand voice consistency and adherence to content standards
- Collaborate with cross-functional teams including product, operations, and legal
- Analyze content performance to identify improvement opportunities