About this role
As the Director of Managed Marketing, you will own and scale Toast's managed marketing program, driving strategy, service models, and operational excellence. You will lead a team of managers and specialists to deliver exceptional marketing outcomes for restaurants, focusing on customer results, service quality, and program economics. This role requires a systems-minded operator with a passion for building scalable processes and a vision for the future of marketing services.
What we are looking for 6
- Set program vision, strategy, and multi-year roadmap for Managed Marketing
- Build, lead, and develop a high-performing team of managers and specialists
- Own program performance, customer outcomes, retention, and unit economics
- Design and scale an operating model with clear workflows, QA, and tooling
- Champion customer success and translate learnings into product and GTM inputs
- 7-10 years in marketing/services, with 3+ years managing delivery teams