Director, CX (Customer Experience)

As the Director of CX, you will be a strategic leader focused on driving revenue growth and customer lifetime value for clients. You will design end-to-end digital experiences by integrating audience strategy, data-driven journey design, and conversion technology. This role involves leading client programs and partnering with growth teams to secure new business.

• Architect audience and journey strategies across the customer lifecycle
• Lead web experimentation and CRO programs using data-driven frameworks
• Define and lead CRM programs to maximize customer retention and lifetime value
• Translate complex data into actionable client roadmaps and executive narratives
• Drive new business pursuits as a subject matter expert in CRM and CRO
• 7+ years experience in CRM, retention marketing, and CRO strategies