Senior CRM Content Specialist

Neighborly is seeking a Senior CRM Content Specialist to lead content creation across email, SMS, and app marketing automation for our portfolio of 20 brands. This role involves leveraging AI tools to scale content production, collaborating with cross-functional teams, and refining messaging based on performance data. If you have a passion for CRM content and a knack for innovation, join us in shaping the future of home and business services.

• Lead CRM content creation for email, SMS, and app channels
• Utilize and enhance AI tools for scalable content generation
• Coordinate with Customer Engagement, Digital, and Brand Marketing teams
• Develop and maintain brand voice guidelines across multiple brands
• Own master content calendar strategy and adapt messaging for diverse audiences
• Analyze performance data to optimize content and drive engagement