About this role

USAA is seeking a Senior Social Media Community Manager to lead complex member interactions and enhance the company's reputation. This hybrid role requires developing proactive social messaging and engaging content to build brand trust. You will advise marketing, communications, and servicing teams, analyze program performance, and ensure brand-aligned communication.

What we are looking for

6

Lead high-visibility member engagement and set strategy for complex interactions
Develop and implement innovative approaches to strengthen brand presence
Coach social servicing teams on writing style, tone, and engagement
Determine and monitor key performance metrics for trust and brand affinity
Analyze program performance and communicate insights to senior leadership
Ensure risks are identified, measured, monitored, and controlled

Work authorization

No visa sponsorship is available.